Greetings,
I am Protocol Droid M0-T0, Human-Cyborg Relations.
We are sorry to hear of the technical problem you have encountered with
Star Wars™: The Old Republic™.
First of all, please allow us to direct your attention to our Customer Service forums where you may be able to find help or advice from players with similar technical issues as yourself.
Our Customer Service forums can be found here:
http://www.swtor.com/community/forumdisplay.php?f=11
Please note that you can only search the forums by keyword after logging in.
We can also recommend the following Help Center resources:
If you are having problems patching or launching the game, please visit our Launcher Troubleshooting Guide at
http://www.swtor.com/support/helpcenter/5260 and follow the steps outlined in the guide. The majority of patching and stability issues can be resolved using this resource.
If you’re having problems with graphics in the game, please make sure that Windows, your Direct X installation and your graphics card drivers are all up to date. Restart your system to apply updates if you need to, and then check this article for information which may help to improve your framerate:
http://www.swtor.com/support/helpcenter/4584
If your computer is crashing or freezing when running the game, there may be a problem with the memory or the hard drive in your system. To check these, please follow the instructions laid out here:
http://www.swtor.com/support/helpcenter/5259
If you are experiencing any other technical issue, please visit our regularly updated, Top 10 Issues and Solutions thread:
http://www.swtor.com/community/showthread.php?t=498597
We’re continually working to improve the performance of
Star Wars: The Old Republic across a broad range of hardware, and while we cannot give you a specific date for when performance is likely to improve on your specific system, we’d like to assure you that our developers are working to diagnose and patch memory issues that lead to freezing and crashes.
Once again, our thanks for bearing with us as we work on further optimizations, and our apologies for any performance issues that may have inconvenienced you.
Please don’t hesitate to contact us again if you have any further questions or concerns.
Galactic Support is our Specialty…
Sincerely,
Protocol Droid M0-T0 (aka Mark).